Introduction

Artistically.in is committed to ensuring a seamless and satisfying experience for both our artists and customers. This Return Policy outlines the procedures and conditions for returns and refunds, applicable to all artists who sell their artwork through Artistically.in and ship it to customers globally.

 

1. Eligibility for Returns

1.1 Return Window

• Customers have 14 days from the date of delivery to initiate a return for eligible items.

1.2 Eligible Items

• Original Artworks: Paintings, sculptures, and other physical art forms.
• Physical Copies of Digital Art or Photography: Prints, canvases, and other tangible formats.
• Items must be in their original condition and packaging to qualify for a return.

1.3 Non-Eligible Items

• Digital Art or Photography: Files in formats such as .pdf, .jpeg, .tif, .png, etc., unless a physical copy is being returned due to damage or quality issues.
• Custom or Commissioned Artworks: These items are final sale and cannot be returned unless damaged in transit.

 

2. Return Process

2.1 Initiating a Return

• Customers must contact Artistically.in customer support at returns@artistically.in to request a return authorization.

2.2 Return Authorization

• Once the return request is approved, the customer will receive a return authorization number (RAN) and detailed return instructions.

2.3 Shipping Returns

• Artists are responsible for providing customers with the correct return address.
• Customers are responsible for shipping costs unless the return is due to damage or quality issues.
• It is recommended that customers use a trackable shipping method and purchase shipping insurance.

 

3. Handling Returns

3.1 Inspection

• Upon receiving the returned artwork, artists must inspect the item to ensure it is in its original condition.
• Artists must notify Artistically.in of the inspection results within 5 business days.

3.2 Refunds

• If the artwork is returned in its original condition, the customer will be eligible for a full refund, excluding original shipping costs.
• Refunds will be processed by Artistically.in and issued to the original payment method within 10 business days of inspection approval.

3.3 Damaged Returns

• If the artwork is returned damaged (not due to shipping), the customer may not be eligible for a full refund.
• Artists should document and report the damage to Artistically.in immediately.

 

4. Damaged or Defective Items

4.1 Reporting Damages

• Customers must report any damages or defects to Artistically.in within 7 days of delivery.

4.2 Return and Refund Process

• For items damaged in transit or defective, customers will receive a full refund, including original shipping costs.
• Artists must coordinate with customers to return the damaged item and provide a replacement if applicable.

 

5. Digital Art or Photography

5.1 Physical Copies

• Physical copies of digital art or photography (prints, canvases, etc.) can be returned if the package is damaged or the quality is not up to the mark.
• Customers must initiate the return process as outlined in Section 2.
• Any physical or printed copy of the digital art or photography can be returned or refunded if the package is damaged or the quality is not up to the mark.

 

6. Artist Responsibilities

6.1 Accurate Descriptions

• Artists must provide accurate descriptions and high-quality images of their artwork to minimize returns due to unmet customer expectations.

6.2 Secure Packaging

• Artists must package artworks securely to prevent damage during transit.
• All artworks are insured by our courier partners as well as our insurance companies. In case of any natural calamities or transit damages, the artist will receive the estimated price, but it may take additional time.
• Artists are encouraged to watch demo videos on how to pack artwork for more details.
• Artists should refer to and understand the "Artist Guideline Document" available in the artist login section.
• Proper "invoice labeling" on the parcel is mandatory to avoid any customs security issues. Artists need to print an invoice copy, attach it to the outside of the parcel, and wrap it with a plastic cover to prevent damage.

6.3 Timely Communication

• Artists must respond promptly to any return-related communications from Artistically.in or customers.
• In case of any discrepancies, artists must contact Artistically.in customer support instead of interacting with customers directly.

6.4 Customer Interaction

• Artists should never contact customers directly for any payment/cost/money-related queries. Instead, artists should contact Artistically.in customer support.
• Artists must exercise patience and tolerance for any delays in payments. Delays can occur due to various reasons such as income tax issues, bank holidays, customs declarations/approval issues, or even flight delays.

6.5 Prohibited Items

• Artists should not send any prohibited items such as seeds, weapons, money, drugs, etc., to any person or country.
• Sending prohibited items may lead to penal punishment based on the laws of the respective country. In such cases, Artistically.in is not responsible, and the artist will need to face the consequences themselves. Artistically.in will not cover any court or lawyer fees.

6.6 Quality and Representation Issues

• If a customer is not satisfied with the quality of the artwork or if the item received is significantly different from what was displayed on the Artistically.in portal, the customer can initiate a return or request a replacement.
• In cases where there is a significant discrepancy between the displayed and received artwork, there will be a delay in payment to the artist until the issue is resolved.
• Artists and Artistically.in will work together to resolve the issue, which may involve sending a new artwork to the customer or providing a full refund.
• During this period, the artist will not receive any payment until the issue is satisfactorily resolved with the customer.

 

7. Contact Us

For any questions or assistance regarding this Return Policy, please contact us at support@artistically.in or visit our Help Center on the website.

This document ensures that artists understand their responsibilities in packaging, handling returns, and dealing with quality or representation discrepancies, while also clearly outlining the process for customers